Refunds & Return Policy

At ceelike.com , we are dedicated to providing high-quality items to our customers. However, we understand that occasionally, circumstances may require you to return or seek a refund. 1. Eligibility for Returns To ensure the safety of our community given the hygienic nature of our oral care products, we maintain a strict return policy. Due to hygiene reasons, oral care products can only be returned if the original seal is unbroken and the packaging is unopened . Return Window: You have 7 days from the date of receiving your item to request a return. Condition: Items must be in their original condition, including all labels and original packaging. Any requests beyond this 7-day timeframe or for items with broken seals will not be honored. Defective or Damaged Products: You are eligible for a return or refund if the item received is damaged, defective, or incorrect. 2. Return Address & Process IMPORTANT: To ensure the fastest processing of your return, please do NOT send items back to the origin address on your shipping label . How it works: Contact Support: Email our team at team@ceelike.com with your order number. Receive Instructions: Based on your location, we will provide you with the nearest authorized return center address . For North America Customers: We typically provide a local warehouse address in the United States or Mexico . For European (EU/UK) Customers: We will provide a designated local European warehouse address. For Other Regions: Our team will provide specific instructions and the designated international return center address. Ship the Item: Once we receive and inspect the item, your refund will be processed. 3. Return Shipping Fees & Charges Restocking Fee: There is no restocking fee or additional handling fee for any returns. Defective/Incorrect Items: If the return is due to our error, we will provide a full refund, including return shipping costs. Customer Responsibility: For all other returns (e.g., change of mind), the customer is responsible for obtaining their own shipping label and paying all return shipping fees. Original Shipping Fee Refund: For all eligible returns, we will provide a full refund of the purchase price, including the original shipping fee paid at the time of purchase. 4. Refund Process Processing Time: Once we receive and inspect the item, your refund will be processed within 3–5 business days . Payment Method: Refunds will be made back to the original payment account . Credit Timeframe: Please note that the time it takes for the refund to be credited depends on your card issuer and typically takes 7–15 days . 5. Contact Us If you have any questions regarding returns and refunds, please reach out to our customer support team: Email: team@ceelike.com Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (EST) Saturday – Sunday: Closed