At ceelike.com, we are dedicated to providing high-quality items to our customers. However, we understand that occasionally, circumstances may require you to return or seek a refund.

1. Eligibility for Returns

To ensure the safety of our community given the hygienic nature of our oral care products, we maintain a strict return policy. Due to hygiene reasons, oral care products can only be returned if the original seal is unbroken and the packaging is unopened.

• Return Window: You have 7 days from the date of receiving your item to request a return.

• Condition: Items must be in their original condition, including all labels and original packaging. Any requests beyond this 7-day timeframe or for items with broken seals will not be honored.

• Defective or Damaged Products: You are eligible for a return or refund if the item received is damaged, defective, or incorrect.

2. Return Address & Process

IMPORTANT: To ensure the fastest processing of your return, please do NOT send items back to the origin address on your shipping label.

How it works:

1. Contact Support: Email our team at team@ceelike.com with your order number.

2. Receive Instructions: Based on your location, we will provide you with the nearest authorized return center address.

   • For North America Customers: We typically provide a local warehouse address in the United States or Mexico.

   • For European (EU/UK) Customers: We will provide a designated local European warehouse address.

   • For Other Regions: Our team will provide specific instructions and the designated international return center address.

3. Ship the Item: Once we receive and inspect the item, your refund will be processed.

3. Return Shipping Fees & Charges

• Restocking Fee: There is no restocking fee or additional handling fee for any returns.

• Defective/Incorrect Items: If the return is due to our error, we will provide a full refund, including return shipping costs.

• Customer Responsibility: For all other returns (e.g., change of mind), the customer is responsible for obtaining their own shipping label and paying all return shipping fees.

• Original Shipping Fee Refund: For all eligible returns, we will provide a full refund of the purchase price, including the original shipping fee paid at the time of purchase.

4. Refund Process

• Processing Time: Once we receive and inspect the item, your refund will be processed within 3–5 business days.

• Payment Method: Refunds will be made back to the original payment account.

• Credit Timeframe: Please note that the time it takes for the refund to be credited depends on your card issuer and typically takes 7–15 days.

5. Contact Us

If you have any questions regarding returns and refunds, please reach out to our customer support team:

• Email: team@ceelike.com

• Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (EST)

• Saturday – Sunday: Closed